At TrouGoedjies, your privacy is super important to us. We promise to keep your personal information safe and only use it for things that make your wedding planning easier and more magical. ✨
Website: https://trougoedjies.co.za/
1. Information We Collect
When you interact with our website, we may collect:
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Comments: When visitors leave comments on the site, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string to help detect spam.
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An anonymized string (hash) of your email may be sent to Gravatar to check if you’re using it. After approval, your profile picture may appear alongside your comment. Learn more here: Gravatar Privacy Policy.
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Media uploads: If you upload images, avoid embedding location data (EXIF GPS), as this can be extracted by others.
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Website accounts: If you register, we store the personal info you provide (name, email, etc.) in your user profile. Administrators can see and edit this information; you can view, edit, or delete your data at any time (except your username).
2. How We Use Your Information
We use your information to:
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Process and manage orders and payments
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Send updates about your designs and services
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Improve our website and services
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Detect spam and ensure site security
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Share inspirational content or marketing material (only if you opt in)
We never sell or rent your personal information.
3. Payment Information
All payments on our website are processed securely via Yoco, our trusted payment portal.
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TrouGoedjies does not collect or store any card details (credit/debit card numbers, CVV, or expiry dates).
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All payment data is processed directly by Yoco using secure encryption standards.
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We only receive confirmation of payment to fulfill your order.
4. Cookies and Tracking
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Leaving a comment allows you to opt to save your name, email, and website in cookies for convenience. These cookies last one year.
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Visiting the login page sets a temporary cookie to check if your browser accepts cookies; it contains no personal data and is discarded when you close your browser.
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Logging in sets cookies to save login info and screen display choices:
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Login cookies last 2 days
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Screen options cookies last 1 year
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Selecting “Remember Me” keeps you logged in for 2 weeks
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Logging out removes login cookies
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Editing or publishing an article sets a cookie with the post ID for 1 day; it contains no personal data.
5. Embedded Content from Other Websites
Articles or pages may include embedded content (e.g., videos, images, articles). This content behaves as if you visited the other website directly.
These third-party sites may collect data, use cookies, embed tracking, and monitor your interaction, especially if you are logged into that site.
6. Sharing Your Data
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Password reset requests include your IP address in the email for security.
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Visitor comments may be checked through automated spam detection services.
7. How Long We Retain Your Data
- Comments and their metadata are retained indefinitely to manage follow-up approvals.
- Registered user data is stored in your profile and can be edited or deleted by you at any time (except username).
8. Your Rights
You can:
- Request an export of all personal data we hold about you
- Request that we erase your personal data
- Note: Some data may be retained for administrative, legal, or security purposes.
9. Security
We take your data seriously!
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All communications and digital files are sent securely
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Payment info is processed only through secure gateways (like Yoco)
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We take reasonable steps to protect your data from unauthorized access
10. File Formats, Printing and Delivery
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All designs are delivered digitally via email.
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Files are supplied in PDF, JPEG, or PNG; editable source files (Canva, Illustrator, PSD) are not included unless agreed.
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Prices exclude printing and shipping unless specifically stated.
11. Wedding Websites
- Wedding websites remain live for 2 months after the wedding unless chosen for marketing purposes by TrouGoedjies.
- After 2 months, they may be deleted unless you arrange extended hosting.
12. Force Majeure
TrouGoedjies is not responsible for delays caused by events outside our control, including illness, power outages, internet disruptions, or natural events.
13. Contact
For any questions or concerns:
info@trougoedjies.co.za
